This Cookie Policy explains how Arkion Identity Systems Inc. (“Arkion”, “we”, “us”) uses cookies and similar tracking technologies on our website and platform to enhance your experience, improve our services, and support business operations.
01 — What Are Cookies
Cookies are small text files stored on your device (computer, mobile, tablet) when you visit a website. They are widely used to make websites work more efficiently, to provide reporting information, and to enable personalized features.
Similar technologies include web beacons (tiny images embedded in web pages), pixels, and local storage mechanisms. These technologies allow websites to remember information about your visits, preferences, and interactions.
Cookies can be:
- Session cookies — Temporary; deleted when you close your browser
- Persistent cookies — Remain on your device for a set duration
- First-party cookies — Set by the domain you're visiting
- Third-party cookies — Set by domains other than the one you're visiting
02 — How We Use Cookies
Arkion uses cookies for the following purposes:
2.1 Essential Cookies
These cookies are necessary for the website and platform to function correctly. They enable core functionality such as security, session management, and basic navigation.
- Authentication and login session management
- Security and fraud prevention measures
- Load balancing and traffic distribution
- User preferences and security settings
- CSRF (Cross-Site Request Forgery) protection tokens
Essential cookies cannot be disabled without impairing core platform functionality. No consent is required for these cookies under most privacy regulations, as they are necessary for contractual performance.
2.2 Analytics Cookies
These cookies help us understand how visitors interact with our website and platform. They collect aggregated, anonymized data about page visits, user flows, and feature usage to improve the user experience and product performance.
- Pages visited and time spent on each page
- Links clicked and user flows through the website
- Device type, operating system, and browser information
- Referral source (how you arrived at our site)
- Feature adoption and product usage patterns
We use services such as Google Analytics to process analytics data. Where required by applicable law, we obtain your consent before setting analytics cookies. You can opt out of analytics cookies at any time through your browser settings or our cookie consent mechanism.
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization:
- Remembering your language preference
- Storing your UI preferences (dark mode, layout, etc.)
- Maintaining chat or support session state
- Customizing content based on your region or role
Functional cookies enhance usability but are not strictly necessary for core functionality. You can generally disable them without breaking core features.
03 — Cookie Table
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintains user session and authentication state | Session (expires on browser close) | Essential |
| arkion_csrf_token | Prevents cross-site request forgery attacks | Session | Essential |
| user_preferences | Stores UI preferences (theme, language, layout) | 1 year | Functional |
| _ga | Google Analytics: Tracks anonymous user activity | 2 years | Analytics |
| _ga_[ID] | Google Analytics: Measures conversion and engagement | 2 years | Analytics |
| _gid | Google Analytics: Identifies unique user session | 24 hours | Analytics |
| arkion_last_visit | Tracks frequency of return visits for analytics | 6 months | Analytics |
| consent_preferences | Stores user consent choices for cookies | 1 year | Functional |
04 — Third-Party Cookies
We use third-party service providers who may set cookies on our behalf:
- Google Analytics — Analyzes website traffic and user behavior. Google's privacy policy: google.com/policies/privacy/
- Stripe (payment processor) — Processes payments and fraud detection. Stripe's cookie policy is available at stripe.com/cookies
- Intercom (support chat) — Enables customer support chat functionality. Intercom's cookie policy: intercom.com/terms/cookie-policy
- Sentry (error tracking) — Monitors platform errors and performance. Sentry's privacy policy: sentry.io/privacy/
These third parties are contractually obligated to use cookies only for the purposes specified and to comply with applicable privacy and data protection laws. However, we recommend reviewing their privacy policies to understand their practices fully.
05 — How to Manage and Disable Cookies
In Your Browser: Most modern browsers allow you to control cookies through settings. You can:
- View cookies stored for a domain
- Delete specific cookies or all cookies
- Block cookies by default or from specific websites
- Set your browser to alert you when a cookie is being set
Consult your browser's help documentation for instructions. Common browsers include Chrome, Firefox, Safari, and Edge.
Important: Disabling essential cookies may impair or prevent the Arkion platform from functioning correctly. Features such as login, session management, and security protections depend on essential cookies.
Cookie Consent Mechanism: On your first visit to our website, we present a cookie consent banner. You can customize your preferences or reject non-essential cookies at any time. You can also manage your choices via the cookie preferences link in our footer.
06 — Do Not Track (DNT) Signals
Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that tracking be disabled. Currently, there is no industry-wide standard for DNT implementation. Arkion recognizes DNT signals but does not alter our cookie practices in response, as we use cookies primarily for essential functionality and with user consent for analytics.
07 — Analytics and Data
Analytics cookies provide us with aggregated, de-identified insights into how visitors use our website:
- Traffic sources and visitor volume
- Popular pages and user flows
- Device and browser distribution
- Conversion rates and engagement metrics
This data is used solely to improve the website and platform. We do not use analytics data to identify individuals or create detailed profiles. Analytics data is typically retained for 6 to 24 months.
08 — International Users
EU/EEA Residents (GDPR, ePrivacy Directive): Arkion treats non-essential cookies as personal data processing under GDPR. We obtain explicit consent before setting analytics, functional, or marketing cookies. Consent is managed through our cookie consent banner and is revocable at any time.
California Residents (CPRA/CCPA): Cookies may constitute "personal information" or "sale of personal information" under CPRA depending on context. Arkion does not sell personal information via cookies. You have the right to opt out of analytics and functional cookies.
Canadian Residents (PIPEDA): Where cookies involve personal information collection, we comply with PIPEDA consent requirements. Essential cookies are exempt from consent requirements.
09 — Email Marketing Cookies
If you subscribe to our newsletter or marketing communications, we may use cookies to:
- Track email open rates and link clicks
- Remember your email preferences
- Personalize content based on your interests
- Measure campaign effectiveness
You can unsubscribe from marketing emails at any time using the unsubscribe link in any email.
10 — Security of Cookies
Arkion takes the security of cookies seriously:
- Session cookies are transmitted over encrypted connections (HTTPS/TLS 1.2+)
- Sensitive cookies (session tokens, authentication) are marked as secure and httpOnly (inaccessible to JavaScript)
- Cookies are validated and sanitized to prevent injection attacks
- Session tokens are regularly rotated
- Cookie storage follows least privilege principles
11 — Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or applicable law. Material changes will be notified via email or in-platform notification at least 30 days before taking effect. Continued use of the Arkion website or platform after any update constitutes acceptance of the revised policy.
The effective date of this policy is shown at the top of this page. We recommend reviewing this policy periodically to stay informed of how we use cookies.
12 — Questions and Contact
If you have questions about our use of cookies or wish to manage your cookie preferences, please contact:
Privacy Officer: privacy@arkion.ai
Company: Arkion Identity Systems Inc.